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Before Purchasing Stress: A Consumer hell

Most people struggle with making choice. They can’t even decide what drink to have in the pub, what to eat, where to take a walk. They’d rather like someone to make the decision for them; to tell them what to do. They will feel relieved.

The end of the scarcity age in developed countries comes with consumers being overwhelmed by the huge number and variety of goods and services.

“Am I buying the right digital camera? Am I getting the best treatment for my chronic ulcer? Am I signing up for the right serve?”  is the inner voice each consumer is hearing when he face this hell of choice.

There are indeed amounts of information to respond to these questions and there are several channels to access more and more information, “But who has the leisure and the proficiency needed to sort through and evaluate all these products and services? [And] The burgeoning complexity of offerings, as well as the associate risks and reward, confounds and frustrates most time starved consumers. Product variety has not necessary resulted in better consumer experiences” C.K. Prahalad

Consumers are lost. Information comes to them as noise.

THE NOISE BELT SYSTEM

Information Overload on Consumers

Every consumer today surrounded by a “Noise Belt”. The noise belt is getting thicker and thicker and putting a lot of strain on consumers.

To find relevant, trustful information, consumer needs to filter all the noise noise himself. For doing this, consumers need to filter amounts of information, “Most of it isn’t very good. When you need answers, you may end up sifting through contradicting advice, opinionated content and a lot of pretty crappy material. You’ll waste plenty of time” – James Chartrand, from http://menwithpens.ca

No one takes the noise fatigue as his problem, but everyone comes to add his own noise.

The unheard voice of the consumer behind the amount of data sounds like this:

“I need less data, not more data. I need to know what is important, and I don’t have time to sift through thousands of Tweets and Friendfeed messages and blog posts and emails and IMs a day to find the five things that I really need to know. People like Mike and Robert can do that, but they are weird, and even they have their limits.
So where is the startup that is going to be my information filter? I am aware of a few companies working on this problem, but I have yet to see one that has solved it in a compelling way. Can someone please do this for me? Please? I need help.» Erick Schonfeld, Editor at Techcrunch.com

We are now in the attention economy, in which the new scarcest resource isn’t ideas, capital or talent, but attention itself. Today’s businesses are headed for disaster-unless they learn to manage this critical yet finite resource, or fail!- Thomas H. Davenport, John C. Beck

Businesses which will succeed in this attention economy are the one that take customers attention as a loan or manage it as an investment” NOT something they “paid for“. Companies that fully understand and appreciate those distinctions will be the winners in the future. – Michael Schrage

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Seed your Content where it's Needed

Danny wants to buy a car. He knows what he needs in a car – good mileage, enough room for his two kids and their dog, four-wheel drive, a good sound system. He knows what he wants in a car. The problem is finding a car that can provide him all of those things.

Where does he go?

If he’s like the average consumer today, Danny goes online to try and gain knowledge. So Danny runs a Google search for his desired car features. He enters in search terms for ‘minivan’ and ‘good mileage’ and ‘4-wheel drive’. Immediately, he’s inundated with way more information than he can process.

There are millions of sites clamoring for attention and at least fifty different cars that could possibly give him what he’s looking for. He ends up sifting through contradicting advice, opinionated content and a lot of pretty crappy material.

Danny has no way of narrowing them down. He can’t find information telling him how the car handles, whether it’s large enough for his family, whether his dog will find the upholstery irresistible.

He doesn’t have time to sift through thousands of Tweets and Blog posts and emails and IMs and websites to find the answer to his problem. All he wants is a person, with a sincere stake in his best interest, to offer a solution: a Knowledgeable Friend.

A win win solution

Linkcrafter has built a system like Yahoo Answers but for business purpose: to capture business opportunities by answering consumers’ questions.

Consumers at large post their burning questions, needs or requests, and they will be provided in a short period, if not minutes, free personalized answers from experts and business professionals.

Once a customer’s question is received, Linkcrafter’s proprietary application searches the site’s network of experts and routes the question to the small business professional most knowledgeable about the topic.

It is an incredible leads generating machine because the vast majority of questions involve purchase decision or service need.

Small businesses are motivated to respond quickly and thoroughly because they could mention their products or services, where relevant, in their answers, and furthermore Linkcrafter puts an advertisement for their business adjacent to the answer.

The main benefit of Linkcrafter for business professionals is the shift from chasing customers to customers coming to you, because first consumers come to them with their questions and needs.

Happy Danny

With Linkcrafter Danny is in a better position now than earlier. Danny uses a site where consumers receive quick and free professionals answers to their questions: Solution-feed.com.

Once Danny posts his need, the web application combs through a vast network of experts and professionals that offer an infinite willingness to provide answers to consumers’ questions.  Questions are routed to the most knowledgeable experts and Professional on the topic best. Answers come back within a short period, if not few minutes.

Danny question is sent to a profession in his region who loves cars, constantly reads car Magazines and the latest reviews, and who does a little repair work himself. He is more than willing to help. He gives Danny a couple of options to choose from, explains the pros and cons of each option, and sends Danny on his way ready to buy a car. Danny’s probably feeling pretty good and confident at this point, and he’s an informed consumer.

That’s how we imagine the new Internet: an Internet that empowers people, not distract or get them lost.

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Become A Traffic Magnet with Information as a Gift ™

When we’ve started Linkcrafter we’ve asked ourselves  “Why 90% of the Internet traffic goes to ONLY 5% of websites”. We’ve discovered that:

  • 7 of the top 10 web properties are search engines
  • 22 of the top 50 web properties are search engines and web directories.

Browse and search have become the most time-consuming and frustrating activity for consumers.

People are looking for trustful and relevant information to reach the best services, companies and products that could satisfy their needs.

90% of the traffic goes to these websites because they are trying hard to help people solve this problem.

What will happen if you become a resources center or a knowledgeable friend for your customers?

You become a Traffic magnet.

Instead of giving Planners, calendars, T-shirts, Mugs, Foie Gras,  coupons, or other material or monetary gifts to customers as incentive to build relationship – most of these incentives fail to build loyalty - Linkcrafter solution helps you provide Information as a gift ™ to your customers.

Since one company alone can no longer autonomously create consumer experience, Linkcrafter members pay attention to their customers’ and contacts needs and interests for products and services other than their own, and send their customers to other business for Free as a powerful way to build loyalty.

Linkcrafter motto is: Send your customers and contacts to other businesses for Free and see your business flourish instantly.

As a problem-solving information, “Information as a gift ™” has a tremendous power to induce positive emotional connections to customers and contacts. The positive emotional connections in turn has the power to change customers and contacts into voluntary advocates for your organization, generating a consistent word-of-mouth referrals and a Nonstop Viral Buzz for your business.

By

Am I buying the right digital camera? Am I getting the best treatment for my chronic ulcer? I Need help!

The end of the scarcity age in developed countries comes with consumers being overwhelmed by the huge number and variety of goods and services.

“Am I buying the right digital camera? Am I getting the best treatment for my chronic ulcer? Am I signing up for the right serve?”  is the inner voice each consumer is hearing when he face this hell of choice.

There are indeed amounts of information to respond to these questions and there are several channels to access more and more information, “But who has the leisure and the proficiency needed to sort through and evaluate all these products and services? [And] The burgeoning complexity of offerings, as well as the associate risks and reward, confounds and frustrates most time starved consumers. Product variety has not necessary resulted in better consumer experiences” C.K. Prahalad

Consumers are lost. Information comes to them as noise.

THE NOISE BELT SYSTEM

Information Overload on Consumers

Every consumer today surrounded by a “Noise Belt”. The noise belt is getting thicker and thicker and putting a lot of strain on consumers.

To find relevant, trustful information, consumer needs to filter all the noise noise himself. For doing this, consumers need to filter amounts of information, “Most of it isn’t very good. When you need answers, you may end up sifting through contradicting advice, opinionated content and a lot of pretty crappy material. You’ll waste plenty of time” – James Chartrand, from http://menwithpens.ca

No one takes the noise fatigue as his problem, but everyone comes to add his own noise.

Here are the main consequences of the information overload and the Noise belt:

  1. Consumer fatigue and stress
  2. It’s difficult for Consumer to get through the Noise belt to reach the companies with the solutions they are looking for
  3. It’s difficult for companies to get through the Noise belt to reach the consumers that are looking for them
  4. Cost in time, effort for consumer is huge and cost for companies to advertise to consumer is huge.
  5. The most dangerous aspect of the Noise belt is its effect on Innovation. The digital fatigue is scaring many, and forcing them to retreat to only known territories.

The unheard voice of the consumer behind the amount of data sounds like this:

“I need less data, not more data. I need to know what is important, and I don’t have time to sift through thousands of Tweets and Friendfeed messages and blog posts and emails and IMs a day to find the five things that I really need to know. People like Mike and Robert can do that, but they are weird, and even they have their limits.
So where is the startup that is going to be my information filter? I am aware of a few companies working on this problem, but I have yet to see one that has solved it in a compelling way. Can someone please do this for me? Please? I need help.» Erick Schonfeld, Editor at Techcrunch.com

We are now in the attention economy, in which the new scarcest resource isn’t ideas, capital or talent, but attention itself. Today’s businesses are headed for disaster-unless they learn to manage this critical yet finite resource, or fail!- Thomas H. Davenport, John C. Beck

Businesses which will succeed in this attention economy are the one that take customers attention as a loan or manage it as an investment” NOT something they “paid for“. Companies that fully understand and appreciate those distinctions will be the winners in the future. – Michael Schrage

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the NEXT BIG THING: Information filtering is a BIG opportunity

If you are looking for ideas or industries where to start a company today, you don’t have to think twice anymore, Information filtering is a BIG opportunity. If you can find a world class solution to that issue, you are definitely the NEXT BIG THING.

Listen here to Scott Karp’s and  Philip Meyer (two great medias thinkers and activists I deeply admire) insights on the future of  the information industry:

We can no longer hand over the process of information filtering to an algorithm. Even if algorithms can simulate human intelligence and excel  at processing vast amounts of data by brute force, we have proof that alone they don’t have the ability to distill information from several sources into something that is meaningful. It takes human intelligence and judgment to turn a flood of information into coherent content.

The need for an editor is crystal clear.  Information filtering is a BIG opportunity, and is the likely successor of algorithm-powered filtering. The power of influence lies in the ability to FILTER the vast sea of content and put it into context.” Scott Karp

“Now that information is so plentiful, we don’t need new information so much as
help in processing what’s already available. Just as the development of modern agriculture led to a demand for varieties of processed food, the information age has created a demand for processed information. We need someone to put it into context, give it theoretical framing and suggest ways to act on it.” – Philip Meyer

Finally something you’ve already read here :

The unheard voice of the consumer behind the amount of data:

“I need less data, not more data. I need to know what is important, and I don’t have time to sift through thousands of Tweets and Friendfeed messages and blog posts and emails and IMs a day to find the five things that I really need to know. People like Mike and Robert can do that, but they are weird, and even they have their limits.
So where is the startup that is going to be my information filter? I am aware of a few companies working on this problem, but I have yet to see one that has solved it in a compelling way. Can someone please do this for me? Please? I need help.» Erick Schonfeld, Editor at Techcrunch.com

What is your solution? What do you think?

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We need You. We Want YOU to Lead US.

When we’ve started Linkcrafter we’ve asked ourselves  “Why 90% of the Internet traffic goes to ONLY 5% of websites”. We’ve discovered that:

  • 7 of the top 10 web properties are search engines
  • 22 of the top 50 web properties are search engines and web directories.

Browse and search have become the most time-consuming and frustrating activity for consumers.

People are looking for trustful and relevant information to reach the best services, companies and products that could satisfy their needs. 90% of the traffic goes to these websites because they are trying hard to help people solve this problem.

What will happen if you become a resources center or a knowledgeable friend for your customers?

You become a Traffic magnet.You are a knowledgeable professional. You Know a lot and Now  We need You. We Want YOU to Lead US.

According to a 2004 Forum Corporation study on cross selling, 88 percent of customers with spending power welcomed product and service suggestions that help them. The same is true in the B2B world—clients prize sales professionals who empathetically understand their business and make suggestions on how to improve it.

Linkcrafter helps companies and businesses to become solution providers for their customers through real-time interaction and involvement in their customer’s solution-hunting process.

Instead of giving Planners, calendars, T-shirts, Mugs, Foie Gras,  coupons, or other material or monetary gifts to customers as incentive to build relationship – most of these incentives fail to build loyalty - Linkcrafter solution helps you provide Information as a gift ™ to your customers.

What is information as a Gift ?

Information as a gift ™” means to pay attention to your customers’ and contacts needs and interests for products and services other than your own, and give them relevant and trustful information to help them reach good services providers.

Since one company alone can no longer autonomously create consumer experience, Linkcrafter members pay attention to their customers’ and contacts needs and interests for products and services other than their own, and send their customers to other business for Free as a powerful way to build loyalty and Growth.

You become known as a powerful resource for others—and when you have the reputation for being a strong resource, people start turning to you for suggestions, ideas, names of other people, connections, etc. This keeps you visible and your business top-of-mind when people need your products and services. This, in turn, will greatly increase the number of referrals your customers will send to your business.

You don’t need Money to start. Information, Recommendation are intangible things you can give again, again and again without being left broke.

“Information as a gift ™” has a tremendous power to induce positive emotional connections to customers and contacts. The positive emotional connections in turn has the power to turn customers and contacts into voluntary advocates for your organization, generating a consistent word-of-mouth referrals and a Nonstop Viral Buzz for your business.

How it works?

“Simply go to that address book and list out the 20 percent of your contacts who matter most. Do you know their interests? Their biggest dreams and goals (professional and personal)? If you don’t then that is a place to begin. Once you do, mark down next to each name what specific actions you can take that will help that person realize those goals. What connections can you make for them? What knowledge can you transfer to them? Call them up. No agenda. No ‘asking for the business.’ Just deliver value relevant to them and keep doing it.”

Howard Mann

Is Your Company Still in the Dark Ages?

Most companies aren’t prepared for this new approach to marketing. Companies who co-create customers experiences with other qualified companies will keep themselves far ahead of the competition.

How do you accomplish all of this? We’re not going to lie. It takes a change in mindset.

Business people become super-connectors, people who know a lot of people, and know their interests, skills, and needs of everyone in their social or business circle and connect them together.

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What is Good Information and How to Recognize it?

Consumers are lost. Most the Information we, marketers, produce and broadcast, come to them as noise.  And every day this noise grows thicker and thicker, putting a lot of strain on them. No one believes the noise fatigue to be his problem, but everyone just adds his own noise.

Remember, We are now in the attention economy, in which the new scarcest resource isn’t ideas, capital or talent, but attention itself. Today’s businesses are headed for disaster-unless they learn to manage this critical yet finite resource, or fail!- Thomas H. Davenport, John C. Beck

Businesses which will succeed in this attention economy are the one that take customers attention as a loan or managed as an investment” NOT something they “paid for“. Companies that fully understand and appreciate those distinctions will be the winners in the future. – Michael Schrage

How will YOU manage YOUR consumers attention differently if you take it as a loan or as an investment into your company?

Marketers who win today and will continue to win in the future are those who understand what is a good information, and do their best to engage and keep in touch with their customers ONLY with Good information.

What is Good Information?

Good information for consumers has 3 characteristics:

  • It is relevant.
    You’ve listened to your customer’s needs, and you know exactly what they’re looking for. When you communicate with them, you have no fear they’ll dismiss your communication without looking at it.They know you provide something of value to them. Instead of egocentric company-focused information, they know your company sends them information that’s relevant to them and their needs.
  • It is timely.
    Do your best to send information to your customers (only or mostly) when they need it to act, or decide. Information should be based on their time of need, not based on your time to produce and broadcast it. Timing is important in any communication or conversation process.
  • It is trustworthy.
    Your information should Not be deceptive. Send to your customers the kind of information you’ll send to your friends or your family members. If you Can’t share with or send to your friends or your family members the kind of information you are sending to your customers, then think twice before pushing the Ok button. Your reputation could be damaged for a long time. The world is Watching you.

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The Best incentive system since the Caveman

So you want more loyal clients to empower your business, and you think that the best way to make them happy and to motivate them to come back to you again and again is to give them some things for free. A little bribing : free product or service, discount, fidelity card, etc.

The truth is that most loyalty programs are ignored, failed or have a very short lived impact.

How many fidelity cards can you keep in your purse?

As Anne Bologna put it “Forget Loyalty Programs; Touch hearts instead”

As a species, we humans are a pretty narcissistic group.  For the most part, our goals and outlooks are very specific and very personal.  Which is why marketing methods which choose to ignore this fact and create collective incentive programs are doomed for failure.  It doesn’t take a genius to figure out that any incentive program that doesn’t first focus on the individual just won’t fly in today’s society.

While some may see our self-absorbed tendencies as a minus, IRaaS saw them as an opportunity to develop a system that would help people achieve their individual goals.

Then what is the most powerful gift ever?
Information and connection. It doesn’t cost a penny. It’s something you’ll give away without being left broke. And, you can give it away again, again and again.

As we know, one of the most painful, stressful, and time-consuming activities for consumers today is finding timely, trustworthy information, connections, and recommendations to fulfill personal or business needs.  IRaaS allows companies and businesses to become solution providers for their customers through real-time interaction and involvement in the customer’s solution-hunting process.

According to a 2004 Forum Corporation study on cross selling, 88 percent of customers with spending power welcomed product and service suggestions that help them. The same is true in the B2B world—clients prize sales professionals who empathetically understand their business and make suggestions on how to improve it.

IRaaS works very simply by asking companies to send their customers to other businesses for free, providing them with information and recommendations based on their individual needs and interests in other companies’ products and services.

IRaaS technology (by Linkcrafter) is today the Best “Personalized Information Distribution System” (PIDS) in the world.

The motto is simple : send your customers to other businesses for Free and see your business flourish instantly.

We call it Information as a Gift. It’s very unconventional, but terribly powerful.

Switch to IRaaS, because Monetary incentives don’t work
The fact that monetary incentives don’t usually have any long-term effect is further born out by Steven D. Levitt and Stephen J. Dubner in their best-selling book, Freakonomics.  Levitt states that the practice of doling out monetary incentives to reward behavior creates a system where people scheme to earn money, and doesn’t necessarily change behavior in a positive manner.  One specific example he gives is how people who were financially rewarded for donating blood actually donated less blood than those donating blood out of altruism.

Most incentive plan have a limited shelf life
All other incentive plans for word-of-mouth, referral or customer loyalty systems have a limited shelf life, and must be regularly reviewed and refreshed in order to remain relevant and value producing. On the other hand, IRaaS is timeless, helping you supply real-time information and recommendations to your customers.

The future will look like this:
The more successful a company is at recommending other companies’ products and services that are relevant to its customer’s lifestyle and needs, the more likely it is that customers will begin to think of it as a resources center—thereby solidifying its reputation for being a company that cares about its customers. IRaaS companies use giving information and recommendations away to customers as a means to change customers and strangers into friends, and friends into advocates.

For customers, IRaaS is a life improvement tool.  A huge network of professionals and companies are willing to give customers FREE information, connections, and assistance that save them time and effort.   As a sophisticated system of personalized content, IRaaS is a customer-friendly marketing tool that relieves customers from digital fatigue and the “hell of choice.”

For companies
, IRaaS is a huge change in marketing tactics. At a time when, as branding guru Jonathan Baskin reveals, modern consumers are harder to find, more difficult to convince, and near impossible to retain, IRaaS brings productivity to marketing, cuts out the waste, and sets up the best and biggest human-powered information processing facility ever. IRaaS companies follow a Single Action Marketing plan that puts their efforts on autopilot while generating a continuous flow of referrals.  In any language, that translates to better sales.

At the end of the day, as simple as that sounds, IRaaS requires skills in spotting customers needs – like listening and asking question, solving problems, and working with people outside of organization. It is a fundamentally different mindset.

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The Search Engines Failure: Google, Schmoogle.

Search engines have become the main source through which people find information. In a report published in July, 2008, seven of the 10 top web properties are search engines and 22 of the 50 top web properties are search engines or directories. Browse and search has become the most time-consuming and frustrating activity for consumers.

Unfortunately, it’s becoming more and more difficult to find relevant and trustworthy information with search engines. 70% of initial search engine results are not satisfactory, and 28% of search queries end with no satisfactory answer at all.

This fact is borne out by Google CEO, Eric Schmidt, who recently declared that “the Internet is fast becoming a ‘cesspool’ where false information thrives” with lots of unverifiable garbage, and where quality of content is poorer and less relevant.

For example, a high page ranking in Google search results may not mean you’re getting the best information, but rather information from the guy who is smarter at search engine optimization. There may be many other web sites which offer just as good or even better services than the top-ranking website, but you won’t see them because they are less talented at manipulating their search engine rankings.

In this type of environment, many people take advantage of beginners and uninformed consumers. That mans you need to think twice before picking any solution based on search engines results.

Google and other search engines are also limited by the content available on the “open web.” You can have access to the most powerful search technology available, but if the content/potential answer is not on the “open web,” the technology makes no difference.

A huge amount of content/potential answer is unavailable to search engines, accessible only through specialized database, fee-based services, books, experience or conversation. People often waste time searching Google or other open web engines for material that isn’t available via the web, or that could be accessed in less time using specialized database or resources, or connecting directly to knowledgeable people.

Beyond the open web limitations, there is also the problem of credibility and currency. When we need relevant, trustworthy, and timely information, we look for local knowledge and local trust. Unfortunately, search engines don’t help the consumer much in this area, because more and more  they put commercial results ahead of real or organic results. Worse, some search engines give privilege to their own content over the competition.

Search engines try hard and are good for finding instant information, but like the fast food industry that specializes in quick service, search engines can be unhealthy for your brain and your wallet.

It’s the end of the era for “search results in 0.2 seconds.”
Like fast food…it may be fast, but it may end up being unhealthy for your life or intellect.

For some, this consumers fatigue isn’t a concern—that’s just the way it is, and there is nothing that can be done about it. But, for smart entrepreneurs, sales people, and organizations, consumer fatigue is a real concern, and in this frustration they see a win-win opportunity to help customers.

By

Information Overload and Consumers Fatigue

The end of the scarcity age in developed countries resulted in consumers being overwhelmed by a huge number and variety of goods and services.

“Am I buying the right digital camera? Am I getting the best treatment for my chronic ulcer? Am I signing up for the right service?” becomes the inner voice of each consumer when he faces this “hell of choice.”

There are, in fact, vast amounts of information available to respond to these questions, and there are several channels, “But who has the leisure and the proficiency needed to sort through and evaluate all these products and services? [And] the burgeoning complexity of offerings, as well as the associated risks and reward, confounds and frustrates most time-starved consumers. Product variety has not necessarily resulted in better consumer experiences.” - C. K. Prahalad

As a result, consumers are lost. Information comes to them as noise.

The consequences are huge:

  • Consumers have difficulty navigating the Noise Belt to find the solutions they are seeking.
  • Companies have difficulty breaking through the Noise Belt to reach the consumers who are looking for them.
  • Cost in time, effort for consumers is huge.
  • Cost for companies to advertise to consumer is huge.
  • Since no company alone can no longer autonomously create consumer experience, individual customers are increasingly forced to interact with a network of companies and consumers communities to make sense of the offer and to create their own experiences.

    The situation forces customers to go from “somewhere” to “somewhere else” to make sense of their fragmented lives.

    When consumers need answers, they may end up sifting through contradicting advice, opinionated content and a lot of pretty crappy material. They’ll waste plenty of time.

    The unheard voice of the consumer behind all this data could sound something like this:

    “I want less data, not more data. I need to know what’s important, and I don’t have time to sift through thousands of Tweets and Friendfeed messages and blog posts and emails and IMs a day to find the five things that I really need to know. …Can someone please do this for me? Please? I need help.” – Erick Schonfeld

    Desperate to bring order to the chaos and get the information they can trust to make an informed decision, consumers have turned in droves to the Internet for advice. They have turned to machines (search engines), or strangers (social web, recommendation sites), and self-declared influentials have proliferated. Some of these “influentials” even abuse this desperate situation for their own benefit.

    Worst, Google CEO Eric Schmidt recently declared, “The Internet is fast becoming a cesspool where false information thrives with lots of unverifiable garbage, and where the quality of content is poorer and less relevant.”

    When you hear this from the owner of the most popular search engine on the web today, you know it’s not looking good for internet marketing.

    The problem with search engines is that they’re conducted by algorithms, not by people. Savvy strategists continue to come up with ways to get around the algorithms, boosting their companies to the top of search engine results – even if their company is by no means the best match for the customer’s search query.

    It’s no small wonder customers have trouble finding what they need online – and they really are having a lot of trouble. A recent report found that 75% percent of initial search engine results are unsatisfactory.

    That’s a full three-quarters of potential customers who can’t find what they’re looking for.

    Considering the millions of people who use the internet daily, can you imagine the losses for your company in potential customers – all because they can’t get through the huge overload of information to find your solution?

    For some, consumer fatigue isn’t a concern—that’s just the way it is, and there is nothing that can be done about it. But, for smart entrepreneurs, sales people, and organizations, consumer fatigue is a real concern, and in this frustration they see a win-win opportunity to help customers.