GoodBuzz Blog

Play Marketing – Advertising that Respects People

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Your Brand is a Shortcut to Emotions.

People buy emotionally, and Harvard professor, Gerald Zaltman, found that 95% of how we think is unconscious and emotional.

To succeed in business you need to associate your product with one or several positive emotions. Once you’ve succeeded to to tie your products to a specific emotion, your brand will act like a trigger of this emotion.

Every time customers see your brand or your products,  they will feel this emotions or recall the memory of this emotion. And, when they will be seeking this specific emotion, your brand or your products will pop-up automatically in their mind.

Your Brand acts  as a Shortcut to Emotions.

To start you need to select intentionally the kind of emotion or senses perception you would like your business to be associated with. it could be:

  • Beauty,
  • Friendship,
  • Kindness,
  • Sexy,
  • Glamor,
  • Empathy,
  • Enthusiasm,
  • Simplicity,
  • Joy,
  • Hope,
  • Cool,
  • Happiness,
  • Belonging,
  • Acceptance,
  • Desire,
  • Fun,
  • Warm,
  • Euphoria,
  • Smell Good, …

The selected emotion or senses perception become your Sensual signature.

Your purpose is: every time a customer, a prospect or a stranger enters in contact with your business you want him or her to carry away this emotion or senses perception in his or her memory and share it with other people. This emotional connection makes you memorable.

You need to get memorable. Only memorable business will thrive in the new market conditions.

Once you have selected your sensual signature, you need to commit to it for years, 10 years, 20 years, and built it so strong and so unbreakable. If want an aroma-smell like sensual signature  for your business, elect one that express the best your business service and commit to it what ever the changes and comments in your environment.

You win with a consistent Sensual signature, not something that changes from one executive to another.

- Apple uses visual seduction to get into its customers mind. Beauty is a powerful emotional trigger. They dedicate all their engineering and design power to their God : BEAUTY.
- Craiglist use authentic ugliness to seduce customers. Craig Newmark, the founder of the site in 1995, call it “unbranding”. UGLINESS could be a Brand you stand for and use successfully.
- Procter & Gamble,  Nestlé , Las Vegas Casinos use aroma-smell-marketing to boost sales and create memories. Human beings are able to distinguish about 4000 different smell or perfume.
- Intel build a brand recognition with a very unpleasant music : the “Intel inside” jingle. Pain in the ears as their price.

We can go on mentioning several emotional marketing examples, but the most important thing to understand here is that you need to create your sensual signature:

  • it could be “frustration mixed with a great service”: long queue in the cold before entering a good restaurant or long time waiting before a star will arrive or before being accepted in a great club.
  • it could “arrogance mixed with dedication for a great service”: The IBM arrogance, we know what we are doing, just pay the big check and wait for the great result.
  • it could be “huggings and kisses”: Clothing Store used to welcome loyal clients by yelling their name once they enter the shop and are met with hugs.
  • it even could be “Indifference to client”, Luxury shop do that for their shop visitors till the moment they pick something to buy. it’s very powerful.

At the end of the day you need to select carefully your sensual signature and be consistent with this signature.

What is your Sensual Signature? Do you have one?

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Employees are not Assets, Resources, or Inventory, But Humans with Dreams.

Today, we heard employees referred to as “resources” or “assets” by corporate executives, business press and management thought leaders. Michael Eisner, ex Chairman and CEO of Disney, has been recorded as saying “our inventory goes home at night.”

Bullshit!

Employees are people. Employees are not assets, resources, or inventory, but Humans with dreams and aspirations.

Did you call your friends, your kids, your wife, your mother, your father, … your greatest assets, resources, or inventory?

There is a Chinese Proverb that teaches the beginning of wisdom is to call things by their right names.

This is not just an economic decision, it is a psychological and emotional decision; because how you relate to a person, an animal or an object depends a lot on how you name or label it.

People are not resources to be mined nor inventory to be turned over. Time is a resource. Office furniture is an asset. People are people.

In the past, we have seen how before putting into slavery, slaughtering, killing, depriving from freedom, invading, colonizing some populations or countries, their names have been altered; instead of calling them by their real name, they became barbarian, primitives, damned, uncivilized, human without soul, insects, etc.

Employees are not assets, resources, or inventory, but human beings with dreams, aspirations, and personal goals.

The new economy is in need of a new type of leadership—a service leadership. This is the kind of leadership that starts Not from wondering How someone could help you achieve your goals, but from a very basic, active generosity of asking how you can help your people achieve their goals, personal or professional.

From this standpoint, the role of any leader in the new economy is to get to know their people individually. All it takes is to start with some basic questions you ask yourself about your people:

  • Why are they here?
  • What do they want to achieve working for our organization (or buying our product)?
  • What are their goals in life, both personal and professional?
  • Where are they in their life’s journey?
  • What barriers are they facing now in life?
  • And lastly, how can I, as the people leader, genuinely help them get where they want to be, be what they want to be, and contribute what they want to contribute?

The new leadership role is active generosity, based on carefully and intentionally collected information about the people agenda, apart from their contextual status as customers or employees.

Start looking at people not from the perspective of how they can help you, but how you can help them. Master this single law and your success is assured.

No person can be a great leader unless he takes genuine joy in the successes of those under him.
W A Nance

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Are You a Leader? We need You. We Want YOU to Lead US.

What are doing right now?

So, you are a leader and the world is in trouble and you seat there, just repeating your life like one year ago?

Do you think this is a reaction for a leader when our world faces such a Tough time, When Millions have lost their jobs or are leaving in the fear to lose their jobs; when Hundreds of thousands lost their houses, and Millions other are living in the fear to lose their houses; when Millions of Businesses, small and large, are struggling; when Millions are petrified with fear, and Neighbors, friends and contacts are now constantly worrying about their finances and having panic attacks. Even people who are not suffering significant economic losses are  worrying they will or simply are reacting with sleeplessness to pervasive uncertainty;

What are you doing?
Are you waiting for the bad news to get down by their own, so you could enjoy again good life like earlier, two or three years ago?

So, you think this is not your responsibility. You think this is such a big mess and you are just too humble a person for the situation. You are wrong.

We have a call for you :The World needs you as a Leader in this troubled time.

We need you as a leader and you can do something for a better world tomorrow.
Start anything you can that could make difference, contribute, help.

YES YOU CAN.

We need You as leader.
if You have no idea about what to do or how to start, I have a list of 20 things that could inspire you and that you could start today.  I made this list with inputs from Seth Godin and Robert Midleton, two authors I admire.

Please Read and start something today. 
Tom Peters
, the business guru, offers a very useful “How to” tip that I put at the end of this post.

Start today, ….

  1. Teach someone how to sell their services on Craigslist, or how to use the web to find a job.
  2. Start a blog and profile one worthy non-profit every single day.
  3. Go through your house and find beloved books that you’re glad you read… and give them to the library.
  4. Find an artisan and redesign their website or help them figure out how to promote their work.
  5. Create and promote an online petition for a cause you care about.
  6. Make a video that teaches people how to do better in a job interview or balance a checkbook or spot consumer fraud.
  7. Start a Facebook group for like-minded people who support the same non-profit you do. Commit to spending time to promote it, organize the people there and actually create outcomes of value.
  8. Seek out a religion that isn’t yours and volunteer to help build a bridge between your circle and theirs.
  9. Write ten letters a day to corporations seeking donations for a local homeless shelter.
  10. Find a tool that non-profits need online, and then organize some brilliant people to build it as an opensource utility.
  11. Find a cause that supports soldiers or diplomats or other public servants that are on the road, and make it easier for them to connect with people back home.
  12. Use Copilot to diagnose and fix computer problems for people or causes that can’t afford fancy IT support. It’s free on weekends.
  13. Find an entrepreneur in the developing world and become her email penpal. Daily advice and encouragement might save hundreds of lives.
  14. Lobby politicians with letters and blog posts to make a change to a law that doesn’t benefit you at all, but helps the community in the long run.
  15. Write a great wikipedia article every day about a person who is changing the world for the better.
  16. Find video and remix it into an insanely viral video that promotes a cause that you believe in.
  17. Call a past client and see how they’re doing. Don’t ask for anything; but offer an idea, a resource, or even encouragement.
  18. Call someone you met through networking and invite them to coffee to learn about their business.
  19. Do a favor for someone who you know would appreciate it. Don’t worry about what you’ll get back.
  20. Write a thank-you note to someone who did you a favor or who took the time to speak or meet with you.

For doing so,

“Consider …

  • Get up earlier.
  • Go to bed later.
  • Work harder.
  • Finish what you start.
  • Learn one new thing.
  • Renew one contact.
  • Ask, “How can I help you?” at least once.
  • Make yourself visible.
  • Be of good cheer.


Catch a break.
Or not.

Repeat tomorrow.

Tom Peters

As Barack Obama remembered it to us all in his inaugural message on 20th January 2009: “Let it be told to the future world…that in the depth of winter, when nothing but hope and virtue could survive … that the city and the country, alarmed at one common danger, came forth to meet [it].”

America. In the face of our common dangers, in this winter of our hardship, let us remember these timeless words. With hope and virtue, let us brave once more the icy currents, and endure what storms may come. Let it be said by our children’s children that when we were tested we refused to let this journey end, that we did not turn back nor did we falter; and with eyes fixed on the horizon and God’s grace upon us, we carried forth that great gift of freedom and delivered it safely to future generations. “

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We need You. We Want YOU to Lead US.

When we’ve started Linkcrafter we’ve asked ourselves  “Why 90% of the Internet traffic goes to ONLY 5% of websites”. We’ve discovered that:

  • 7 of the top 10 web properties are search engines
  • 22 of the top 50 web properties are search engines and web directories.

Browse and search have become the most time-consuming and frustrating activity for consumers.

People are looking for trustful and relevant information to reach the best services, companies and products that could satisfy their needs. 90% of the traffic goes to these websites because they are trying hard to help people solve this problem.

What will happen if you become a resources center or a knowledgeable friend for your customers?

You become a Traffic magnet.You are a knowledgeable professional. You Know a lot and Now  We need You. We Want YOU to Lead US.

According to a 2004 Forum Corporation study on cross selling, 88 percent of customers with spending power welcomed product and service suggestions that help them. The same is true in the B2B world—clients prize sales professionals who empathetically understand their business and make suggestions on how to improve it.

Linkcrafter helps companies and businesses to become solution providers for their customers through real-time interaction and involvement in their customer’s solution-hunting process.

Instead of giving Planners, calendars, T-shirts, Mugs, Foie Gras,  coupons, or other material or monetary gifts to customers as incentive to build relationship – most of these incentives fail to build loyalty - Linkcrafter solution helps you provide Information as a gift ™ to your customers.

What is information as a Gift ?

Information as a gift ™” means to pay attention to your customers’ and contacts needs and interests for products and services other than your own, and give them relevant and trustful information to help them reach good services providers.

Since one company alone can no longer autonomously create consumer experience, Linkcrafter members pay attention to their customers’ and contacts needs and interests for products and services other than their own, and send their customers to other business for Free as a powerful way to build loyalty and Growth.

You become known as a powerful resource for others—and when you have the reputation for being a strong resource, people start turning to you for suggestions, ideas, names of other people, connections, etc. This keeps you visible and your business top-of-mind when people need your products and services. This, in turn, will greatly increase the number of referrals your customers will send to your business.

You don’t need Money to start. Information, Recommendation are intangible things you can give again, again and again without being left broke.

“Information as a gift ™” has a tremendous power to induce positive emotional connections to customers and contacts. The positive emotional connections in turn has the power to turn customers and contacts into voluntary advocates for your organization, generating a consistent word-of-mouth referrals and a Nonstop Viral Buzz for your business.

How it works?

“Simply go to that address book and list out the 20 percent of your contacts who matter most. Do you know their interests? Their biggest dreams and goals (professional and personal)? If you don’t then that is a place to begin. Once you do, mark down next to each name what specific actions you can take that will help that person realize those goals. What connections can you make for them? What knowledge can you transfer to them? Call them up. No agenda. No ‘asking for the business.’ Just deliver value relevant to them and keep doing it.”

Howard Mann

Is Your Company Still in the Dark Ages?

Most companies aren’t prepared for this new approach to marketing. Companies who co-create customers experiences with other qualified companies will keep themselves far ahead of the competition.

How do you accomplish all of this? We’re not going to lie. It takes a change in mindset.

Business people become super-connectors, people who know a lot of people, and know their interests, skills, and needs of everyone in their social or business circle and connect them together.

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What is Good Information and How to Recognize it?

Consumers are lost. Most the Information we, marketers, produce and broadcast, come to them as noise.  And every day this noise grows thicker and thicker, putting a lot of strain on them. No one believes the noise fatigue to be his problem, but everyone just adds his own noise.

Remember, We are now in the attention economy, in which the new scarcest resource isn’t ideas, capital or talent, but attention itself. Today’s businesses are headed for disaster-unless they learn to manage this critical yet finite resource, or fail!- Thomas H. Davenport, John C. Beck

Businesses which will succeed in this attention economy are the one that take customers attention as a loan or managed as an investment” NOT something they “paid for“. Companies that fully understand and appreciate those distinctions will be the winners in the future. – Michael Schrage

How will YOU manage YOUR consumers attention differently if you take it as a loan or as an investment into your company?

Marketers who win today and will continue to win in the future are those who understand what is a good information, and do their best to engage and keep in touch with their customers ONLY with Good information.

What is Good Information?

Good information for consumers has 3 characteristics:

  • It is relevant.
    You’ve listened to your customer’s needs, and you know exactly what they’re looking for. When you communicate with them, you have no fear they’ll dismiss your communication without looking at it.They know you provide something of value to them. Instead of egocentric company-focused information, they know your company sends them information that’s relevant to them and their needs.
  • It is timely.
    Do your best to send information to your customers (only or mostly) when they need it to act, or decide. Information should be based on their time of need, not based on your time to produce and broadcast it. Timing is important in any communication or conversation process.
  • It is trustworthy.
    Your information should Not be deceptive. Send to your customers the kind of information you’ll send to your friends or your family members. If you Can’t share with or send to your friends or your family members the kind of information you are sending to your customers, then think twice before pushing the Ok button. Your reputation could be damaged for a long time. The world is Watching you.

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Send Your Customers to Other Businesses for FREE to Build Loyalty.

“What you Say? Send My Customers to Other Businesses for Free as a way to Build Loyalty and grow my business!?”
It sounds like complete folly.
Why would I send my customers away?
It’s very unconventional, but terribly powerful.
And, It’s in this way that Linkcrafter is transforming the marketing landscape, changing the lives of small business owners, freeing millions of entrepreneurs from marketing stress and uncertainty.

Here we go, Instead of giving Planners, calendars, T-shirts, Mugs, coupons, or other material or monetary gifts to customers to build relationship, what in most cases fail to build loyalty, Linkcrafter helps you send your customers safely and securely to other businesses as a powerful way to build Loyalty and grow your business.

Yes, It’s about Sending your Customers to other businesses for FREE as a way to build Loyalty and Growth. And It works.

The old era of egocentric sales pitches never entertained the idea of sending customers to other companies, for any reason. They held on to their customers tooth and nail, even if they didn’t have anything the customer needed at the time.

Companies wanted customers to pay attention to their company, and no one else.

Apparently, no one ever mentioned to those companies that no business is an island.

Customers need more than one company to satisfy their everyday needs and desires. “No company owns enough resources – or can possibly own enough – to furnish unique experiences for every customer,” said C.K.Pralahad in The New Age of Innovation. “Companies must organize a constantly shifting global web of suppliers and partners to do the job.”

A customer experience includes satisfaction in all the customer’s needs for their everyday life. It isn’t enough to sell your customer the microwave oven that person needs. The customer also needs clothes, baby food, music, a good carpet cleaner, a certified massage therapist, and an antique hood ornament.

No company in the world could possibly give a customer every single thing he or she desires.

In short: it takes a village to create a customer experience.

You’ll be recommending companies to your customers that you personally have selected as the best for their needs. You won’t be giving them referrals to professional service and product providers simply because you’ve agreed to – you’ll be giving them the companies that you sincerely believe are the most qualified professionals to meet your customers’ needs.

And your customers will love you for it.

That reputation will buy you customer loyalty and enthusiasm that is impossible to get through any other means.

Linkcrafter marketing solution often sounds too idealistic to companies who have been in the era of the sales pitch too long. Many companies will be thinking, “Spending extra time and resources to help customers with their problems without any request for a sale, without any pitch at all? What’s in it for me?”

The more successful your company is at recommending other companies’ products and services that are relevant to its customer’s lifestyle and needs, the more likely it is that customers will extol the virtues of your company.

Your company gets a reputation for caring about people through this free exchange of information. When a person benefits from information you give them, they become an advocate for you. And the next time they hear someone looking for a service that your company provides, they’ll recommend you – in glowing phrases.

You can’t buy that kind of advertising.

Linkcrafter web based relationship management solution helps you to engage with other qualified companies to co-create customer experiences. You’ll work within a network of partners, all of whom can provide your customers with products and services that are outside of your area of expertise but that are essential to making sure the customer is completely satisfied.

Learn to Co-Create

Through Linkcrafter, you’ll be able to co-create complete experiences for your customers with other companies. You’ll collaborate with these companies to understand exactly what your customers need and how to get it to them.

Your customers will look to you as a resource, a guide, and a trusted ally.

Is Your Company Still in the Dark Ages?

Most companies aren’t prepared for this new approach to marketing. Companies who co-create customers experiences with other qualified companies will keep themselves far ahead of the competition.

How do you accomplish all of this? We’re not going to lie. It takes a change in mindset.

Business people become super-connectors, people who know a lot of people, and know their interests, skills, and needs of everyone in their social or business circle and connect them together.

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The Only 5 Words that matter in Marketing Vocabulary.

1. Steal consumers: We live in a “world no longer marked by a shortage of goods but by a shortage of customers”. To have new customers for your product you have to steal them from your direct competition, or you take the money they would have spend with other businesses (indirect competition for the household available money).

We use steal, because you need to use some advertising tricks or marketing persuasion to induce new customers to switch from competition to you, or to alter their spending habits to include a new product in their portfolio.

Anytime you’ve attracted a new customer, you’ve taken it from competition. It should not be called “stealing”, but it’s hard for the competition.

2. Rent consumers: There are 3 ways to rent customers:

  • Huge discount to alter consumers reaction  or Trial products, or trial period,
  • Over promising advertising to motivate new unsavvy customers to try
  • New and short lived products: it’s a customers-rent-based-business strategy that thrive on introducing intentionally short lived products and play on the attractiveness of new product to make small or huge profit.

Rent-customers-marketing strategy is usually motivated by quick earnings scenarios. Many businesses use it to push their products in order to close some financial gap in their business plan.

Not all your rent customers will become loyal nor will be satisfied with your product or service, but rent customers is a marketing  strategy worth consideration, for example when you have to go out of business and close the shop.


3. Keep consumers: it’s the most critical function of marketing in the new economy. It’s not easy. To keep customers you need to keep in touch with them in a meaningful way. It’s this “meaningful way” that’s the most difficult for marketers.

Most companies don’t know what to do with their customers once the transaction is done. The only thing they know to keep in touch with their customers  is to spam them with selfish advertising, new offers, sales, etc. These are not meaningful ways to keep in contact with your customers. Linkcrafter relationship marketing solutions are dedicated to helping you build long lasting customers loyalty.

4. Befriend customers: 5% increase in the number of your business friends or advocates will increase 25% to 95% your profits.  And, the Law of the few in marketing states that 90% of your present customers are brought to you by 10% of your contacts (customers, prospects, friends or strangers) who like you. These people are your  Natural advocates. They are your Friends.

Befriending customers and strangers is the only competitive advantage you could build over competition in the new economy, because the new economy is based on advocacy.

For example, a Mckinsey marketing study found that 2/3 of US economy is now based on advocacy: Friends telling friends what is hot and what is not. Only 14% of people trust advertising, 69% are interesting in advertising blocking technologies, and 78% of consumers trust one to one recommendation from friends.


5. Loose consumers: On March 1996, Frederick F. Reichheld and Thomas Teal found that on average, U. S. corporations now lose half their customers in five years. With the powerful emergence of Internet these last 12 years, we can say with confidence that today, most companies lose half their customers in less than 2 years. Not because they don’t innovate, not because they don’t have great product or service, not because they didn’t try to keep their customers with sophisticated CRM systems or loyalty programs.

In most cases, Customers defection is not related to your company product or service quality. A company with a good product or service could see his customers defect in drove. Customers don’t defect because they are not satisfied with your service or product. So, Don’t take customers defection personally, because it is not related to you, but to the overwhelming fact that, today 98% of businesses are commodity businesses. There is not so much in product  characteristics or service innovation that really distinguish them from each other. They are all exchangeable without any loss in value proposition or value for money.

Business success or failure in the new economy Shoud be considered as a “relative success” or a “relative failure”.  You just need to try again.

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7 Ways Advertising Could Hurt Your Business

Advertising is aDouble-Edged Sword. It could help your business get off the ground as it could hurt and compromise definetly  your business.

1. You could awaken the big  bear sleeping next to your tent
Advertising could be interpreted by competitors like a threat, a declaration of war,  and their reaction could be damaging. You never know how they will react to your move. Like our friends Mitch Meyerson and Jay Conrad put it, It’s a Jungle Out There! You are surrounded, All around, by thousands of same businesses vying for the same bounty. Several of these businesses are grossly larger than you. Some have the power and personality of Godzilla. Many of them are far better funded than you. Some have been successfully operating their businesses since prehistoric times. They thrive on competition. Some of them can run more ads in more papers and more commercials on more stations than you’ll ever run. They can mail more materials to more people than you’ll ever mail. They can outspend you in every area of marketing that money can buy.

Do you want competition? You could have one that you may not be able to sustain. Good luck to you.

2. You could appear desperate  and frighten away good clients and prospects
98% of small businesses advertise ONLY when they are in trouble, when they are desperate about the future.  My first reaction when I see advertising from a company I’ve never heard about is always “huh … another company in trouble”. It looks to me like these crowds of desperate professionals who haunt networking events in their towns. They start active networking ONLY when they are in trouble :

  1. when they need to find new clients to close some financial gap in their business,
  2. when they are fired, and they need a new job,
  3. when they are feeling lonely and are looking for new friends.

Sorry, if you see yourself in any of the cases above, you are surely a looser networker.Networking won’t work for you well. The same for advertising, Don’t start advertising when you are in trouble, it won’t work … well.

Savvy clients are wary about Small businesses which suddenly start  to advertise. it’s  just a bad sign you are sending outside. 84% of B2B advertising campaigns result in Lower sales. Be careful.

3. Customers you get with advertisment are hard to keep and less loyal.
Customers you acquired by advertising  are hard to keep because of the promise you made in your advertisings. Advertising promises are ALWAYS overstated. You can’t keep such promises, and soon you’ll find yourself haunted by disappointed customers.
Do you know how to handle difficult clients? You’ll need a training after each successful advertising campaign.

Customers you acquired by advertising are less loyal and need costly loyalty program to be kept. They will evaporate the same way they come, in droves.

4. You can’t stop advertising if you succeeded at the first place beause of advertising
If you succeed because of advertising, it’ll become  like a drug for you. You just can’t do without it. Advertising will be your answer to most of your problems. You’ll need the dose to keep your equilibrium.

Don’t get in such a trap. You’ll ignore most  of the market signals for change in business model and in customers needs till it’ll be late.

5. If you are under attack, you won’t be able to react and be heard
Most customers today just tuned out advertising message. Savvy marketers know when to advertise. They advertise  to

  • crush weak competitors
  • leverage an ongoing PR buzz
  • defend  business territory when under competitor attack

If  you’ve abused your advertising right, you’ll be deprived of  the virtue of advertising when you’ll need them. Your message will be tuned out or  you’ll look desperate. Think about it.

6. Your Cusotmers hate you, because they know that you are doing the fancy advertising with their money.
Customers know that you add  your Advertising cost to the price they pay. Don’t abuse advertising, you’ll become uncompetitive soon.

7. Your business is Not built to last, because you need Advertising to stay afloat
A business built to last doesn’t need advertising to stay afloat. A business built to last use advertising like a Chess Master to tease competition, to crush a new entrant in its business territory  or to give something back to the community  or to entertain and build brand.

Check if you have the right to Advertise. Our previous post “Do you have the right to advertise?” explained very clearly the moment and situation in which You have the right to advertise and for what you have the right to spend your money.

I strongly advise you to read this postIt’s one of the Best articles you could find on this blog.

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A New Era in Marketing – Part II

There are few genuinely pivotal moments in marketing history. Today, however, it’s time to unveil one that fully qualifies for this distinction.

It’s called IRaaS (Information & Recommendation as a Service), and it’s a marketing strategy that heralds a new era in the way your company builds its customer base.

IRaaS is simple and powerful, monumentally enhancing your company’s capacity to reach large audiences without spending money on advertising or losing time in countless networking clubs, events or websites.

End Marketing Uncertainty

Most marketing solutions introduces today are one-shot attempts to gain attention for a brief moment. They’re time consuming and unsustainable, but companies try to keep up. They’ll post to forums only to be banned, spam blogs with comments, bribe bloggers to write articles with their keywords, send press releases to journalists in desperate hopes they’ll write about their product, browse social networks getting more ‘friends’ who couldn’t have the slightest interest in becoming customers.

These solutions are time-consuming, stressful, and ineffective. They’ll only work for a month or three before the next solution comes in, needing new training, monetary investments, and time. ,

IRaaS is different.

The end of marketing as we know it.

IRaaS is a durable, sustainable marketing solution. You’ll never need another short-lived marketing solution. IRaas brings peace of mind, unleashes the potential of your business, and ultimately gives you back the time to concentrate on your business, not your marketing department.

Can a solution this powerful really be simple? You bet.

IRaaS simply asks companies to send their customers to other businesses for free.

Send your customers to other businesses for free and see your business flourish.

It’s very unconventional, but terribly powerful.

It sounds like complete folly. Why would I send my customers away? But IRaaS isn’t a charitable action — it’s a powerful marketing strategy for professional services businesses, freelancers, sales people, marketing managers, small business owners, humans resources departments, health and educational organizations, and beyond.

Change your thinking

Until now, business marketing has encouraged methods that focus on getting the sale. The old era of business centered on the “pitch”. The idea was to get access to a huge customer base, and try to keep their attention for as long as possible.

Letting other companies pitch to those same customers – even if the companies are in completely different fields – was unthinkable. Companies thought, “I have to keep the customer’s attention. I have to pitch to them over and over. I can’t lose this customer.”

This kind of thinking in today’s economy will kill your business. No company alone can create the type of customer experience necessary to succeed in the new economy.

“Do what you do best, and link to the rest” and “make linking to the rest as an essential part of what you do best” - Jeff Jarvis

The New Era: Co-Creating the Customer Experience

Companies can no longer succeed by the old method of pitching the customer constantly. That strategy is egocentric, focused entirely on the company itself. “Buy from me! Buy from me!” is all the customer hears all day long – and he hears it from hundred upon thousands of companies.

IRaaS is a new strategy of getting and keeping customer attention. IRaaS companies recommend other companies’ products and services that are relevant to the customer’s lifestyle and needs – outside of the IRaaS company’s own area of expertise.

Instead of manipulating people to gain their money, IRaaS adds value to the customer experience. They listen and understand customers’ needs, and use this understanding to create unshakeable customer loyalty.

If the old era of marketing was about egocentricity and sales, the IRaaS era is about collaboration and information.

If your company sells computer software and you encounter a customer who doesn’t need what you sell, the old strategy says to keep trying to sell to that customer anyway. The IRaaS strategy knows that customers are happier when you can give them solutions they really need.

They’ll reward you for it, too.

The IRaaS strategy changes strangers into friends, friends into advocates, and advocates into customers.

The more successful your company is at recommending other companies’ products and services that are relevant to its customer’s lifestyle and needs, the more likely it is that customers will extol the virtues of your company.

Your company gets a reputation for caring about people through this free exchange of information. When a person benefits from information you give them, they become an advocate for you. And the next time they hear someone looking for a service that your company provides, they’ll recommend you – in glowing phrases.

You can’t buy that kind of advertising.

IRaaS companies form a community of quality companies in many different fields.

You’ll create a community of companies who can provide your customers other services. You’ll give your member companies unprecedented access to resources, recommendations, advice, and information that each member can then pass on to their own customers.

Customers soon start looking to you as the “go to” company – the company they go to for answers and solutions again and again.

Business people become super-connectors, people who know a lot of people, and know their interests, skills, and needs of everyone in their social or business circle and connect them together.

IRaaS is an Inevitable Shift in Marketing Strategy.

Traditional marketing and advertising simply aren’t working anymore. Customers are tired of the egocentric advertising and too exhausted by information to listen to your pitches. If they’ve heard one, they’ve heard them all. They don’t trust companies and they don’t trust you.

Companies who want to survive in the next era will find their only chance to thrive is with an IRaaS system. Companies who don’t use IRaaS will lose money, customers, and credibility. You can’t afford to be one of the last to implement it.

Differentiate (with emotional connection) and grow rich.

Customers have learned not to trust companies’ endorsements of their own products. Why should they? They’re constantly bombarded with promises, pitches, marketing speak, one-day-only deals, and other common marketing ploys – many of which turn out to be untrue or exaggerated. Customers are wary of red tape, they’re wary of promises, they’re wary of companies in general. If you want to retain customers, you need to build trust. And the only way to build trust is to earn it through personal connection and interaction.

Make IRaaS Your Company’s Strategy for Success

We invite you to discover the powerful marketing system which is IRaaS, and the way it is completely reshaping the marketing landscape, changing the lives of millions of small business owners, and shifting the role of advertising from an annoyance to a valuable customer experience.

IRaaS also makes marketing fun again, for you, your marketing department, and the customer. What are you waiting for?

Download the IRaaS Manifesto : iraas-manifesto_by-linkcrafter

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Are you a destination or a platform? Part II

After I’ve published the post “Are you a destination or a platform? Part I” some of you have asked me to give some examples or make some analogies to help further understand the difference between a business built “as a destination” vs a business built “as a platform”.

Let begin with an Great illustration I’ve seen on this Great blog “Creating Passionate Users” edited by Kathy Sierra and Dan Russell:

The first man is in a business built “as a destination”. The old time style. The Heroic kind of business.

The second man is in a business built “as a platform”, he is there to help YOU shine. This is a Servant kind of business.

Seth Godin listed very succinctly the major advantages of a Business built as a platform in  a great post on his blog Pivots for change.

In troubled times if you built your business as a platform you could:

  • Keep the machines in your factory, but change what they make.
  • Keep your customers, but change what you sell to them.
  • Keep your providers, but change the profit structure.
  • Keep your industry but change where the money comes from.
  • Keep your staff, but change what you do.
  • Keep your mission, but change your scale.
  • Keep your products, but change the way you market it.
  • Keep your customers, but change how much you sell each one.
  • Keep your technology, but use it to do something else.
  • Keep your reputation, but apply it to a different industry or problem.

When you are building a company as a destination you are obsessed by product or service innovation.

But when you are building a company as a platform you are obsessed by users, clients EXPERIENCE and you design your business as a simple tool, just a tool. No emotional connection to a tool, but emotional connection to the people by giving them the power to “kick ass”.