Since the last upgrade of their service, Rafflecopter, the bloggers’ favorite contest and giveaway tool, has severely damaged their relationship with their customers. Their new program is not only very buggy, but the introduction of new features and the premium account was done in a very un-professional and childish way.
The truth is that Rafflecopter has been supported by a community of bloggers from the very beginning. People have been very patient with the founders, and helped the team fix the numerous bugs in the first version of the program. But now, most of the early adopters and fans has lost faith in the team integrity and professionalism, and started looking for more reliable and professional products.
Rafflecopter ruined their customers ThanksGiving and Holidays Promotions
Here are few comments from disappointed customers:
“It was really silly to do this right before the holiday weekend – why not a month ago? Anyways I just spent 30 minutes fixing all my “blog comment” areas, and I dont know why but I can’t do anything while I am in IE….so I switched to Chrome and it worked…… sigh – Last thing I wanted to be doing today!”
“Guys, it is absolutely Un-Friendly, Un-Professional to do what you’ve done to all of us. We are the people you came to to help you to grow, to fix all bugs, to do campaigns for you. And now what? You’ve just turned your backs on All of us? And with this mess before huge campaigns and promos and giveaways and Thanksgiving, you decided to push it forward at no announcement to your fans and followers?
How can that happen?
Why did it happen?
You tossed all your friends up in the air without providing a safe landing to them.
What would you call that?”
“it would be great if you announce the updates beforhand – I run a giveaway just now and the link I´ve used doesn´t work anymore:( I came to know this from other people – late late (((((((((((“
“Yikes! I agree with the others…this was a HORRIBLE time to roll this new update out. We are all cranking out holiday giveaways left and right and we can’t afford for them to be screwed up like they are now. PLEASE PLEASE PLEASE put the instructions back in our giveaways for leaving a blog post comment! I just entered several giveaways that required a comment for the mandatory entry and I had no idea what the blogger wanted to see in the comment. I love Rafflecopter and you guys have always been great with customer service, but this is BAD.”
“NOT happy with this at all. WHY is the oh viral option only for businesses?! Bloggers are 98% of your business… the bigger WE get, the more we need YOU… And no paypal option? Shame on you!”
“Horrible call on the timing of this roll out. And the lack of proactive communication to your existing users indicates to me that maybe you have your sights set on a new target market? Because this is a great way to piss off and lose your current customers.”
“I finally just went and did mine in Giveaway Tools. It is alot faster and smoother. I am not waiting on these people. He kept asking me if I had emptied my cookies and then asked me to change browser. I did all those and still did not help.”
Before writing this post, I wanted to give a test to the claims, and I tried to enter the Rafflecopter own promotion at their new home page, But I can’t do that properly and got this bug “Null” displayed on my screen.
Until most of these bugs get fixed, You should stay away from Rafflecopter or remove their widget from your blog.
Alternative to Rafflecopter
You can all give them a trial, however if you want to go with the most simple, and the most focused on marketing results, you might give your preference to Goodbuzz. Typically, any user of Goodbuzz widget would get 30% to 50% traffic increase to his/her website in less than 30 days.
The main value of Goodbuzz is that it makes it easier for small business and event organizers to create and run a giveaway. The widget manages everything for the advertiser, from participants registration to the prize claiming. The pages are clean. The advertiser has access to all participants contacts, and also real time statistics about sharing and participation. The advertiser could also customize in advance what people will share on social medias making the impact of their campaign more powerful.
Here are some feedback we have received from our users.
“We have evidenced that GoodBuzz Share to Win solution yields 7 times more Sharing activity compared to traditional Tweet and Like this Buttons.
In addition, a single Share via GoodBuzz yields 11 Visits to our web site. We have found that integrating GoodBuzz campaign as an integral part of web site user experience is the Best way to deploy social media sharing in a fun and intuitive, and most rewarding way.”
Testimonial from Joiku.com – they have ran about 8 promotions with Goodbuzz: http://www.joiku.com/share-to-win
I did see about a 30% increase in page views and visitors, but I didn’t promote it as fiercely as I should have. I was really just giving Goodbuzz a test run to see if it would be good to use for one of my clients.
Thanks so much!
Testimonial from Christa Wojciechowski – webbella.com